A little clarity goes a long way.

Questions about your gear? Start here.

From choosing the right fit to caring for your gear, find answers to common questions below. Need a hand with something else? Reach out at hello@piorama.co.

 

How do I choose the right Omni size?

Check your device’s actual dimensions—not just its screen size—against the fit measurements on the product page. Include any protective case or keyboard you plan to keep attached.

Not sure? Email hello@piorama.co with your device model and dimensions, and we’ll help you choose.

Does Omni fit Windows laptops and Android tablets?

Yes. Fit depends on your device’s dimensions, rather than its brand. Compare your device with the measurements for your chosen Omni size before ordering.

Will my iPad fit with a keyboard or case attached?

It depends on the iPad and case combination. Measure your device with everything attached and compare it with the fit measurements on the product page. If it’s close to the limit, contact us before ordering.

Can Omni hold a laptop and a tablet together?

Some combinations fit, but not all. It depends on the dimensions and combined thickness of both devices, including their cases. Email us with both device models so we can help assess the fit.

What fits in Omni’s organizer pockets?

The pockets hold everyday essentials such as chargers, cables, a mouse, earbuds, and small accessories. Available space varies by Omni size and what you pack. Larger accessories will make the bag bulkier.

Do I need to remove my device to fold Omni into an organizer?

Yes. Remove your laptop or tablet, then fold Omni into its compact organizer shape. Your accessories can stay in their pockets, ready to use.

What’s the difference between A10 and B3?

A10 can be carried as a duffel, shoulder bag, or backpack, and collapses for storage.

B3 is designed specifically for backpack carry. The current B3 v3 includes a laptop compartment, removable hip belt, water-bottle pockets, and a luggage strap.

Both expand to give you more space when needed. Visit their product pages for specifications and demonstrations.

Can I use A10 or B3 as carry-on luggage?

Check your airline’s size and weight limits against your bag’s packed dimensions. Whether it qualifies depends on the airline and how much you pack, rather than the bag’s size configuration alone.

Are PIORAMA bags waterproof?

Water resistance varies by product. A10 and B3 resist brief exposure to light rain and splashes, but should not be submerged. Check the individual product page for details, and use additional protection for electronics in wet conditions.

How should I clean my bag?

We recommend gentle hand washing with cold or lukewarm water and mild soap. Avoid machine washing, as wash cycles and agitation vary.

Can I get a replacement strap or part?

Email hello@piorama.co with your product name, a photo of the part, and your order number if available. We’ll check availability and compatibility with your version.

Where can I find restock and new-product updates?

Visit our What’s new. What’s next. page for restocks, upcoming products, production updates, and sale announcements. For availability of a particular size or color, check its product page.

When will my pre-order ship?

Check the estimated shipping date for the batch you purchased. Different batches may have different schedules.

The shipping date is when we expect your order to leave the warehouse. Please allow additional time for delivery.

Where will my order ship from?

We fulfill orders through U.S. and international warehouses. Some products may ship internationally even when your delivery address is in the U.S. Check the product description for any additional delivery time.

How do I track my order?

Once your order ships, we’ll email you tracking information. Please allow up to 48 hours for tracking updates to appear.

If tracking remains unavailable or your shipment is overdue, email hello@piorama.co with your order number.

Why did only part of my order arrive?

Your items may be arriving in separate shipments. Check your shipping emails for additional tracking numbers. If an item is missing and no separate shipment is listed, contact us with your order number and the missing item’s name.

Can I change or cancel my order?

Email hello@piorama.co as soon as possible with your order number and the change you need. Once an order has been processed, we cannot modify or cancel it. See our Shipping page for the applicable cancellation window.

 

Can I return or exchange an item?

For purchases made through our website, contact us within 14 days of delivery to arrange a return. Items must be in new condition with their original tags.

Customers pay return shipping, and restocking, handling, or missing-component fees may apply. For an exchange, contact us before sending anything back. See our Warranty & Returns page for full details.

 

Can I return part of a bundle?

Yes. If you return part of a bundle, the items you keep are charged at their full retail prices, and the remaining balance is refunded. Handling fees may apply.

Contact us before returning anything so we can explain the adjustment.

 

Do your products come with a warranty?

Our lifetime warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover normal wear and tear, accidents, misuse, neglect, or unauthorized modifications. Heavily discounted items and complimentary gifts have separate coverage terms.

To request help, email hello@piorama.co with your proof of purchase, a description of the issue, and clear photos. See our Warranty & Returns page for full details.

 

Still have a question?

Email hello@piorama.co. For questions about an existing purchase, include your order number so we can help you more easily.