We Ship Worldwide — With Prepaid Duties

We offer reliable shipping to all U.S. states, including APO/FPO military addresses, and to most countries worldwide.

All international shipments are sent with prepaid duties and taxes — no surprise fees on delivery.

USA

3–7 business days (standard).

Most U.S. orders arrive within this window. However, occasional delays may occur due to weather, carrier congestion, or other unforeseen factors outside our control. Because of this, delivery dates cannot be guaranteed, and we kindly ask for your understanding if your order arrives later than estimated.

*In rare cases, if an item is temporarily out of stock at our U.S. fulfillment center, your order may ship from our international warehouse instead. This can extend delivery times beyond the standard estimate. We will always do our best to be transparent and notify you whenever this situation applies.

International Orders

Processing Time

Orders are typically processed within 1–3 business days. During peak periods, sales events, or product launches, processing times may be slightly longer.

Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a tracking number via email.

Please note that estimated shipping times begin after your order has been processed and dispatched.

We Ship Worldwide — With Prepaid Duties
To make international shopping easier, we ship with Duties & Taxes Prepaid to most countries.

This means you won’t need to pay anything extra to receive your package — no customs fees, no paperwork, no hassle.

Your order is also pre-cleared through customs, ensuring a smoother delivery experience.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

You can track your order here

Delays and Refunds
While most orders arrive within the estimated shipping times, delivery can occasionally be delayed due to customs inspections, local courier issues, or other unforeseen factors beyond our control.
If your order has not arrived after 30 days from the order date and you no longer need the item, please contact us. We can process a full refund once the 30-day window has passed.
We appreciate your patience and understanding in these rare cases.

Rare Exceptions
In rare cases where customs regulations change or local authorities request additional action, please note:

1. Import fees may still apply in limited situations based on your country’s laws. These are the buyer’s responsibility.
2. If you refuse delivery due to duties/taxes, we will deduct our shipping & fulfillment costs from your refund once the return is received.
3. If the return shipment is not received, no refund will be issued.
4. Some local post offices may require you to arrange delivery or pickup. Please make reasonable efforts to complete this process.

By placing an international order on www.piorama.co, you acknowledge and agree to these terms.

Questions?
We're here to help! Email us at hello@piorama.co with any questions about your shipment.