It is specified beforehand that the present conditions govern the sales, by Piorama, of all the products available on the website Piorama.co By accepting these conditions you waive the application of any other conditions that may apply.


1. Ordering with Piorama


By placing and confirming your order, you are agreeing to our terms and conditions. Once we receive your order you will receive an email confirming your order. Should we be unable to deliver your order, we will contact you with the opportunity to cancel the order.


Payment Types:

We accept VISA, PAYPAL & MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.


All prices are displayed in USD. Piorama reserves the right to modify its prices at any time and products are subject to availability including after an order was placed. Customers outside of the United States are responsible for paying additional charges for customs, duty, and taxes.


2. Warranties and returns

Right of return & exchange:

For orders placed on our webshop, returns can be processed within 14 days of receiving the delivery. Please contact us at hello@piorama.co. Returns are at the expense of the customer; we highly recommend providing tracking on your parcel so that you may accurately locate your return. We only accept products in new conditions with original tags. If the product is used or damaged we reserve the rights to reject the return. Once we receive your return, you will receive a confirmation email from us. Parcels may be opened to test goods, but the testing of the goods may not go beyond what is necessary to establish their nature, characteristics and functioning. Once your return is received and inspected, should the customer not wish to replace the product, a refund will be issued to the original form of payment. Taxes are nonrefundable.

Gift cards are nonrefundable and nonreturnable.

In the unlikely event that a product is received faulty or with production failure, a replacement will be given. Please contact us for more info about the warranty procedure.

Warranty claims:

All Piorama products have a 3 year limited warranty on material and workmanship. If an issue with a product arises within this time, we will replace, refund or repair the item. This warranty covers the bag in its entirety excluding lining. It also does not cover abuse, unusual use or damage otherwise caused by the customer outside of normal wear and tear.

For orders outside of the US, shipping fee's for replacements or repairs will have to be paid by the customer.

For all returns & warranties please contact hello@piorama.co.


Products that are on clearance or heavily discounted are nonrefundable and nonreturnable. They will be also be exempt from our regular warranty.

3. Shipping


All packages contain a tracking number. Once the shipment has left our warehouse you will be provided with the tracking number.

Delivery time*:
USA 3-7 business days
Canada 5-10 business days
Europe&Asia 4-12 business days
Other 7-15 business days


4. Availability

Our products are limited to stock availability. When a product is not available, it can take up to 4 weeks to restock this product.


5. Privacy policy

Piorama handles your personal information in the strictest confidence in accordance US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce in relation to the processing of personal data for the purposes of handling purchase orders and customer administration. You have the right to inspect and correct these data and may oppose their processing for direct marketing purposes by sending an e-mail to hello@piorama.com. We will never give any of your personal information to third parties and all information entered is encrypted under handling.


6. Security

Piorama uses a secure socket layer (SSL) protocol to protect your information against any leakage or misuse. Credit card transactions are processed via Shopify Payment Systems for all orders.


7. Intellectual property

All the texts, comments, works, illustrations and images reproduced on the website Piorama.com are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of Piorama. Any reproduction total or partial of the catalogue of Piorama is strictly prohibited.


8. Company info

38 Cambridge Way
Piedmont, CA 94611

9. User conduct and use of the website

We want visitors and users to enjoy the Piorama website. In order to maintain a safe and secure environment, we ask that the Website is used in good faith. Please follow the user guidelines listed below at all times:

  • Users should demonstrate respect and courtesy to other users at all times.
  • Users must use their utmost integrity in their dealings with the Piorama website and its users and must not adopt or use another user's identity as their own with the deliberate intention to mislead.
  • Users must not transmit, download or email sexual, racial, and/or religious images or material through the Piorama website.
  • Users must not use or make use of the website so as to threaten, abuse or make defamatory statements with reference to Piorama, its employees or other users.
  • All Users should be aware that Piorama has software and systems in place which monitor the use of the Piorama website. In order to maintain its high standards, Piorama reserves the right to censor content and conduct which in their opinion is: damaging to the reputation and use of the website.
  • By sending, posting, uploading information, material, or files onto the Piorama website a user is deemed to have granted Piorama an unconditional license to use, reproduce, publish or deal with such information, material or files sent to Piorama in such manner as Piorama deem fit - free from liability or payment.

Any statements or opinions expressed by users on the Piorama Website do not represent the views or opinions of Piorama and cannot accept liability in respect of any damage or loss suffered by a user acting in reliance of such a comment or opinion. Users of the Piorama website are advised to use care in the interpretation of such comments and form their own opinion. Access to the Piorama Website is free and no liability for loss or damage can be accepted by Piorama in respect of the use of information.

Piorama (TM)

You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #Piorama or other Piorama brand hashtags, you grant to Piorama and its third-party service providers who provide content management services (collectively, the “Licensed Parties”) the perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your Piorama-tagged User Submissions in any manner to be determined in Piorama's sole discretion, including but not limited to on its webpages, social media pages operated by Piorama, and in its other marketing, promotional and advertising initiatives, in any media now or hereafter known. Piorama may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant the rights granted herein; (iii) you are not a minor, and (iv) the Licensed Parties' use of your User Submissions as described herein will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold Piorama, the Licensed Parties, and any person acting on Piorama or their behalf harmless from any liability related in any way to the Licensed Parties' use of your User Submissions.